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Weight
With wit and verve, the prize-winning author of Sexing the Cherry and Oranges Are Not the Only Fruit brings the mythical figure of Atlas into the space age and sets him free at last. In her retelling of the story of a god tricked into holding the world on his shoulders and his brief reprieve, she sets difficult questions about the nature of choice and coercion, how we choose our own destiny and at the same time can liberate ourselves from our seeming fate. Finally in paperback, Weight is a daring, seductive addition to Canongate's ambitious series of myths by the world's most acclaimed authors.
粘住顾客的190个服务妙招
《黏住顾客的190个服务妙招》从提升店铺服务质量的实际需求出发，针对顾客服务这一具体话题，进行全方位的探讨，对影响店铺服务质量的每一点都作了深入分析。其中包括:怎样接待顾客、接待顾客的礼仪与禁忌、怎样探询顾客的真实需求、怎样在沟通中走近顾客、怎样巧妙说服和引导顾客、怎样留住顾客、怎样应对不同类型的顾客、怎样处理顾客投诉、怎样化解顾客抱怨、怎样为顾客提供个性化服务、怎样做好服务的细节、怎样提高售后服务的水平、怎样进行服务创新、不同类型店铺的服务措施等等。事无巨细，包涵了顾客服务的各个层面，因此，本书极富实用性和操作性。
